Lead the Technology Practice at the Agency : Be the face of the practice and handle operations - that include team and client and P&L management  Client Servicing and Retention:  1. Championing improved service delivery for existing clients   2. Advisory Lead on crisis  3. Ensure client retention, renewals and timely collections  4. Ensuring adherence to client goal sheet   5. Driving the client reviews with the teams on timely basis  6. Evolving media efficiency quotient within the team  7. Ensuring client satisfaction levels at minimum 4 on the scale of 1 to 5 (one being lowest and 5 highest)  Team Management  1. Ensuring support and direction to the team on improving service quality  2. Reviewing team performance on client and conduct load assessment  3. Ensuring timely reviews of performance on the KRAs with constructive feedback  4. Team engagement and motivation  5. Identifying training needs and intimating the training team for further action and plan  6. Play the role of a Mentor  Manage the P&L  1. Run the practice as a P&L ; ensuring that team cost and client fee is in proposition to pre-set targets  2. Lead the NBD function

Mumbai

Perfect Relations - Director - Technology Practice 

Perfect Relations - Director - Technology Practice  ,Job Description for Perfect Relations - Director - Technology Practice  in Perfect Relations Limited in  Mumbai for (10-18) years of experience. Apply Now!

Job Description for Perfect Relations - Director - Technology Practice  in Perfect Relations Limited in  Mumbai for (10-18) years of experience. Apply Now!