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20/01 Preeti
Recruiter at iCresset Talent Solutions

Views:2535 Applications:65 Rec. Actions:Recruiter Actions:21

Order To Cash Process - BPO (8-12 yrs)

Delhi/NCR/Hyderabad/Kolkata Job Code: 297607

Order to Cash (O2C) process

- Coach/Mentor team members wherever required.

- Handle any escalations and setup proactive measures to ensure error free operations.

- Support team priorities and initiatives and effectively manage workload.

- Perform quality checks and audits.

- Drive team efficiency through checks/reports with valid information.

- Experience in working in an office environment with tight deadlines and targets.

- Detail conscious.

- Drive Lean/Six Sigma improvements within the team.

- Co-ordinate between various departments like HR, Quality, Training etc.

- Ensure that operational policies, systems and processes are in coherence with business goals.

- Compile and organize relevant information for disputes and send to customer.

- Document details in SAP

- Run daily reports to communicate workload status report to Management team.

- Highlight proactively risks and challenges to relevant stakeholders.

- Customer Management : Conduct weekly / monthly process reviews with relevant stakeholders

- Develop and groom team and define career path for team to have long term success and succession planning

- Ensure documentation remains current.

- Should be able to handle effectively the Workload Management & segregation of duties for the team

- Should have good Analytical & problem solving skills Worked on SAP ERP platform will be an added advantage Should be good in MS-Office

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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