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23/09 Dhavala
HR at Oracle

Views:1387 Applications:110 Rec. Actions:Recruiter Actions:0

Oracle - Assistant Manager - Order Administration (9-12 yrs)

Bangalore Job Code: 495792

Assistant Manager - OA

About Line of Business: GFIC - Global Finance Information Center is the Line of Business which is the Captive of Oracle which takes care of the Entire F&A (finance and accounting) activities of Oracle Hardware and Software products. There are many processes with GFIC - OA (Order Administration), PA (Project Accounting), AR (Accounts Receivables), AP (Accounts Payable), CDM (Customer Data Management), Stock, Collections and many other Sub processes

About Process :

(OA Order Administration) - Order Administration is the process which is the first process post sales pitch. The Sales team gets in touch with the Customers and provides raw Information about the Customers, the product or the order that they want to purchase or place.

- Order Administration takes of the entire process right from the time a Customer of Oracle agrees to buy a product till the time the Order is booked. The upstream process as mentioned earlier will be the Sales team and downstream process can be the AR team where we go ahead ask them to raise invoice for the order that's booked and the sales team again where we go back and update them that the order is booked and ask the Sales Variable team to pay the incentives to Sales consultant

Team - The Deal Management Services (DM) Team is responsible configuring products with appropriate pricing & discounts and creating contract documents for Customers who are buying Oracle products. The team needs to liaise with internal functions like Sales, Product Release groups, local Deal Management teams and Global process Owners, to be able to produce the right product pricing and clauses in accordance with Oracle's Global Approval Matrix. An integral aspect for the team is to enable Sales to delivery accurate and timely inputs to the customer with faster turnaround to facilitate revenue velocity. The team also works with downstream booking processes to seamlessly handhold the entry of such records into Oracle systems post the customer agrees to buy our products. This team works Globally and is responsible for Hardware, Cloud and Software line of businesses.

Responsibilities :

Process Management:

- Clear Understanding of Process

- Understanding of Volumes, Upstream Processes, Downstream Processes

- Significant Process Improvement measures

- Quality Implementations

People Management :

- Setting Objectives for SME, Sr. Analyst and Analyst

- Clearly able to set differentiate between Short term, Long Term Goals

- Allocation, Conflict Management, Operations Management

- Clear Understanding of Rating System, Handled Performance Appraisals individually

- Creative and Innovative Strategies implemented

Customer Engagement:

- Understanding of Customer SLA

- Customer Relationship Management

Escalation Handling

Other Expectation: (Preferred)

Any Special Projects worked, Quality Trainings underwent (Six Sigma), Transition experience (Preferred not mandatory)

Mandatory:

- Clear Communication

- Open to 3 Shifts (APAC - Morning, EMEA - Noon and US - 6 pm to 3 am shifts)

- Stable and Level Headed

- Strategic and Not General in answers, process

- Open to Oracle Compensation Standards (Not Very High expectations)

- Open to Background Verification for Education and all employers worked

- Keen and Interested in Joining Oracle

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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