1. JOB PURPOSE

(Briefly describe the general purpose of the position or its significance from the organization's point of view and how it contributes to the overall mission/objective of the organization).

To lead and manage the Operations function for Wholesale Lending Platform by designing smart processes, managing quality, productivity, cost, etc - with strong focus on Operation Risk Management & Regulatory compliance.

Manage & improve processes of Receivables Management - in line with Regulatory & Internal Guidelines - for entire Portfolio pertaining to Wholesale Lending Platform. Ensure flawless & time efficient performance with effective standard operating processes in place.

Facilitate Senior Management with analytical MIS for strategic planning & decision making.

Functionally support for further enhancement in Loan Management System (LMS) so as to meet the evolving business requirements.

Responsible for managing a team of individuals and will play a lead role in providing operational support to the team in problem solving.

1. Accountablities:

- Structured Loan

- Product

- Administration

- Process tracking & improvisation and service excellence

- Business Interface Understanding w.r.t. Regulatory Guidelines, Business Requirement and Financial implication

- Last point of Resolution for Internal & External Clients

- Talent Management

2. Major Activities :

- Ensure accurate recording of structured loan transactions in LMS to obviate revenue leakage including time linked commercial T&C.

- Monitor monthly billing, appropriate recording of collection with close monitoring of stress a/cs and timely Client Accounting & Reconciliation.

- Termination, Restructuring & Reschedulement of Agreements in compliance with Regulatory guidelines & Internal Delegation matrix & SOP.

- Ensure suitable TDS tracker is in place & support to resolve deviations in TDS credit vs certificates.

- Ensure Standard Operation Processes are periodically reviewed & refined in line with Regulatory Guidelines Organisation's evolving Business needs.

- Functionally support towards Standarisation & Automation of Reports - increase effectiveness & productivity.

- Timely provide receivable reports to Treasury for effective fund management

- To act as enablers for the business team by introducing & designing Operation processes as per the evolving Business requirements and Industry practices.

- Effective cross functional coordination with Business, Risk, Accounts, Treasury, IT teams, etc

- Portfolio Analysis & MIS for Business Strategic Decisions

- To regularly interact with Business Team for better client servicing and excellence

- To interact with Regulatory Team and suggest required

- Ensure appropriate & acceptable technology / systems

- To interact with Business Groups for matters pertaining

- Develop team members through structured training

3. Key Performance Indicators:

- To ensure timely & completeness of all accounts.

- Accurate & Timely Billing to Clients.

- No significant, Revenue Leakage,Audit Observation

- Balance Confirmation - Acknowledgement for 95% Asset Portfolio

- TDS reconciliation & timely reversal, as required.

- Identification of Operational Risk items & ensure suitable mitigations are implemented

- Continuous Refinement of systems and processes.

- Implement new processes for productivity enhancement.

- Ensure flawless & time efficient performance.

- Changes in Internal Policies & Regulatory Norms - in relation to Client Accounting aspects.

- To interact with Accounts for systematic & accurate recording of new transaction type.

- Facilitate finalisation of Accounts and Audit processes - Statutory & Internal. for quality business support & improvement in productivity levels to client accounting and with Borrowers for reconciliations issues.

To implement culture within the department for being Customer Focus, both Internal & External

To facilitate & respond to inter-department items - Accounts, Treasury & Asset Management Group.

Build & lead a capable & motivated team to create a high performance team environment on the job guidance.

Establish performance expectations & regularly review individual performance

4. DIMENSIONS

(List the significant numerical data which will reflect the scope and scale of activities concerning this job).

Financial Dimensions

(These should be quantifiable numerical amounts like annual budgets, project costs, annual revenue, purchase value etc.).

- Process & Facilitate Disbursement of ~ Rs 9,000 cr

- Asset Portfolio under Management ~ Rs. 20,000 cr

Other Dimensions

(Indication of some of the significant volumes associated with the job like number in team/ staff handled etc).

- Leading a team of 6 members.

- Customer including Large Corporate & SME

- Co-ordination with Internal Groups including - Business, Accounts, Treasury, Risk and Asset Management

5. SKILLS AND KNOWLEDGE

(State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent).

Educational Qualifications and Experience

- CA or MBA (Finance) with relevant experience in NBFC / Banking Operations

- With total work experience of ~ 10 years & ~6-8 years of relevant experience in NBFC / Bank / FI - Operations.

Functional Skills

- Good Knowledge & experience in NBFC / Bank - with special focus on Client Mid-Office & Operations profile pertaining to Wholesale / Corporate Lending.

- Good Understanding of Project & Corporate Loans - commercial & legal aspects.

- Good understanding of IT Systems & Processes and aptitude for ensuing smooth change management.

- Having understanding about RBI's Regulatory Framework pertaining to NBFCs & Banks.

- Laws and Regulations relating to Loan/Investment Documentation, Security Creation

- Strong business acumen and managerial capability.

- Good communication skills

- Good analytical capabilities

4 Relevant and total years of Experience

- With total work experience of ~ 10 years & ~6-8 years of relevant experience in NBFC / Bank / FI - Operations

K Kumar
Business Manager - TA (BFSI Domain)
IRIS Corporate Solutions Pvt Ltd

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