We are hiring for a Ecommerce Technology Startup in Bangalore.  We are looking to hire a dynamic, enthusiastic and experienced Operations Manager who can manager team of Ecommerce Executives who manages Seller Accounts.  Key responsibilities include:   - Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the team  - Manage Client escalations, issues and deliverables as per defined SLAs  - Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction  - Manage and drive staffing, scheduling, quality, process change, CRM usage in the team  - Active participation in building a strong Seller Support Team as per company's strategy and goals  - People management i.e. appraisal, training, attrition control and mentoring talent to grow within organization  - Direct supervisory responsibility of a team of around 50 members comprising of associates and Team leads  - Monitoring real time service levels and schedule adherence, and holding the team accountable responsible for meeting and exceeding performance targets for the team  - Identify the training needs and work with training team for regular training & development programs  - Solve complex seller support issues and share best practises in the operations organization  - Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals  - Design & publish reports and Analysis; complete invoicing for the clients as per defined timelines  Skills/Experience Required:   - Demonstrated ability to build, develop, direct, and manage a group of people;  - Ability to organize, prioritize and schedule work assignments;  - Ability to make administrative and procedural decisions;  - Proven ability to manage reporting and analysis;  - Demonstrated passion for delivering a positive Customer experience, and maintain composure in difficult situations;  - Ability to effectively and efficiently complete difficult goals or assignments;  - Can adapt well to changing circumstances, direction, and strategy;  - Strong interpersonal and communication skills;  - Confident in using Microsoft Package (especially Excel)  - Experience of working with in-house or 3rd party Knowledge Management or CRM System  - Fluent English skills are required for this role  - Demonstrates functional expertise, deep business understanding to identify Seller pain points and recommend solutions  - The ideal candidate will have a strong background in customer service team management and supervision, ideally in a similar environment.

Bangalore

Operations Manager - Seller Support - eCommerce - Startup 

Operations Manager - Seller Support - eCommerce - Startup  ,Job Description for Operations Manager - Seller Support - eCommerce - Startup  in XXX in  Bangalore for (1-3) years of experience. Apply Now!

Job Description for Operations Manager - Seller Support - eCommerce - Startup  in XXX in  Bangalore for (1-3) years of experience. Apply Now!