Manager - Operations (Collections) US Shift  We are looking Manager - Operations (Collections) for world's leading service and outsourcing UK Based company based at Gurgaon.  Our Client   Our client is a leading global Business Process Outsourcing Provider supporting multinational clients with over 40,000 employees in 50 delivery centers across US, UK, Europe, India, the Philippines, Australia, Middle East & Africa.  Job / Position Title	: Manager - Operations  Function / Department : Collections - Voice  Designation : Manager – Operations  Shift : US Shift (Shift Window from 6 PM – 6 AM)   Position reports to : AGM  CTC : Upto 15 L   EDUCATION : Graduate/Post Graduate   MINIMUM YEARS OF EXPERIENCE : Minimum 6 - 7 years of relevant experience.  Essential duties / responsibilities of the position:	Process / Client related tasks:  - Manage team of agents  - Should have good exposure in Collections Voice Process  - Ensure overall smooth functioning of the process   - Ensure Service Levels are met and exceeded  - Ensure regular interaction with Quality   - Ensure compliance with COPC requirements  - Address issues arising out of day-to-day working which may have a bearing on team performance  - Ensure adherence to procedures and policy guidelines  - Recruitment of backfill staff  - Train a team of agents and impart process knowledge  - Conduct refresher and update training  - Ongoing monitoring of agents’ performance and tracking deviation  - Lead the team into operational growth   - Help in achieving continuous improvements  - Regularly assess training needs to fill gaps in performance  - Designing CAP/DAP programs  - Provide efficient leadership  - Work together with QA team to re-align quality parameters; seek agent’s performance and progress during CAP/DAP.  - Ensure smooth communication with client  Knowledge/ Skills/ Abilities	POSITION REQUIREMENTS  NATURE OF EXPERIENCE: (IN SPECIFIC SECTOR / POSIITON / ROLE)	  - Preferably from International Finance Back Office Operations with 3 – 4 years in supervisory role  - Knowledge of Process related industries would be an added advantage.  - Exposure to International Accounting Standards is an added advantage.  - Good experience of Closing and reporting including Fixed Assets reconciliation of different accounts like vendor accounts, Bank Recon, Fixed Assets & General Ledger Accounts  SKILLS	  - Analytical & Logical thought process  - Good knowledge of MS Office ( Word, Excel and PowerPoint)  - Efficient Communication Skills – Verbal & Written  - Willing to take initiative, accountability and timely discharge of deliverables.  - Advanced Excel Knowledge would be preferred  Core competencies required for the position: (Behavioral as per IGS competency framework & Technical) 	 Analytical Thinking:   - Makes constructive use of the information for smooth running of process should be sensitive to the business environment and able to understand the criticality of the process.	  Communication:   - Produces clear and effective documentation and communication. Is able to make accurate interpretations of complex material.  Customer Focus:   - Concerned to provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met.	  Ownership and Achievement Focus: Self-motivated and committed to work hard towards goals. Is proactive in seizing business opportunities.  Teamwork:   - Interacts with colleagues in an effective manner. Respects others & work well within team.	  Learnability:  - Understands technical and professional aspects of work and updates knowledge continuously.  If the above profile suits you, pls forward your updated resume alongwith the below mentioned details :  Current Location :  Total Exp	 : Exp in Voice Collections :  Ed Qualification :  Willing to work in US shift :  Current Company : Current Desgn :  Current CTC : Expected CTC :  DOB & Age :  Notice Period :  We will provide complete support to get you the best offer.   If a Fitment and Interested, Kindly mail profiles at hiringleadership@gmail.com  Ruchika Bhardwaj Leadership & Support Hiring WizeCareers, New Delhi

Delhi NCR

Operations Manager - Collections 

Operations Manager - Collections  ,Job Description for Operations Manager - Collections  in Workoid Consultants in  Delhi NCR for (7-15) years of experience. Apply Now!

Job Description for Operations Manager - Collections  in Workoid Consultants in  Delhi NCR for (7-15) years of experience. Apply Now!