Operations Leader - Commercial banking, KYC, Fatca Delivery

Candidate expectations :

- Prefer Leaders from captive or 3'rd party ITES industry with relevent experience in leading Large teams in Commercial banking bank office operations

- Education qualification: Preferably a commerce graduate (15 years of formal education) with Master's Degree will be an added advantage

Desirable : B.Com / BCS / BBA/MBA/PGDBA

Experience and Skills Required :

- Overall experience 15-18 Years & can be adjusted below or up if a right candidate is available. Experience in delivery for Commercial Banking processes related to Cash Management, KYC/CDD, AML screening, FATCA, Trade and lending especially for large clients.

- Should have managed a span of 100+ FTE's.

- Should display a strong planning, negotiation and analytical skills.

- Excellent business writing and verbal communication.

- Should be adept with preparing and making business presentations to key stake holders.

- Ability to think both strategically and tactically.

Role purpose: To manage delivery for Commercial Banking process. Primary objective is to align customer demands with the Organization goals and delivery expertise.

Job responsibilities :

Area of Responsibility :

Process Management :

Focus on delivering and strengthening comprehensive solution around improving key client KPI's.

- Manage volume forecasting, staffing and scheduling.

- Ensure adherence to Capacity planning.

- Should be hands on Process manager.

- Should own the process end to end and trouble shoot where necessary.

- Constantly focus on improving productivity and quality.

- Strong in process management, prioritization and multi-tasking capability.

- Perform weekly/Monthly/quarterly/annual operations review with internal and external stake holders

Financials management :

- To manage the P & L for the account.

- Analysis of cost drivers and margin impact on a monthly basis.

- To constantly look for ways to improve margins by reducing cost.

- Ensure that billing is done on time and the invoices are paid in a timely manner.

Revenue Growth :

- Should identify potential areas for growth through upselling and cross selling

- Should exceed revenue targets laid out for the account.

Client Management :

- Ensure regular client connects through weekly, monthly and quarterly governance calls.

- Should set and exceed client expectations.

- Focus on exceeding customer satisfaction scores.

- Should create an environment such that the customer considers us a strategic vendor and a partner of first choice

Risk Management :

- Ensure a robust business continuity plan in place.

- Ensure adherence to internal and client compliance requirements.

- Manage risk analysis for the unit and ensure mitigating controls are deployed.

- Foster a robust control environment.

- Ensure a robust change management process is in place.

- Should be abreast with regulatory norms that impact the process.

Transformations :

- Formulate continuous improvements by constantly looking for opportunities

- Should champion Green belt projects to improve processes.

- Should look for opportunities to automate processes by leveraging in house tools.

People Management :

- Manage a medium sized team and foster a culture learning and sharing.

- Manage performance management of employees and career development.

- Ensure the resources adhere to learning and development objectives of the organization.

- Ensure a structured rewards and recognition is in place for the team.

- Conduct regular one on one's.

- Mentor and groom managers.

- Oversee staffing and scheduling.

- Create a strong culture of ownership and commitment

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