Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
14/06 Priyaranjan Mishra
Recruitment Lead at Harsha Human Capital

Views:51060 Applications:33 Rec. Actions:Recruiter Actions:0

Operations Head - F&B Technology Startup (4-8 yrs)

Delhi/NCR Job Code: 461962

Role - Head of Operations

We help restaurants get online, help them engage with their customers and help them streamline their operations through suite of products. 6 out of 10 restaurants shut down in less than an year of starting up & this is not because they serve bad food or are expensive but because they are just not run in best possible way and that is what we are trying to change - one restaurant at a time.

We are currently team of 180 people spread across 3 countries - our founding team consists of people from ISB, NSIT, IITs and NITs with very strong past entrepreneurial background and F&B experience.

Roles and responsibility:

We are looking for someone with prior experience in operations who can ensure smooth product delivery to merchants across globe over internet and work closely with product team to continuously enhance product for unique use-cases.

Your role would include following:

- Define processes and checkpoints for end-end product delivery for merchant

- Deliver excellent experience to merchant while on-boarding them on products

- Build and continuously improve merchant training processes impacting product adoption directly

- Be responsible for team size of 15+ people and define / monitor relevant KPIs

- Act as product evangelist and solve for merchant's unique use-cases through product

- Be the voice of merchants for product team and give them relevant feedback to enhance product

Skill-set:

- Minimum 4 years of experience in tech operations | product management

- Ability to work across different teams and align everyone towards a common goal

- Experience in directly managing big teams and building teams

- At-least 1 year of exposure in roles with direct involvement with clients (B2B sales or account Management / Merchant on-boarding for e-commerce or SaaS companies)

- Outgoing, self-starter, Strong communicator and personable

- Strong bias towards action and good sense of design / product

Priyaranjan Mishra
Harsha IT Ventures

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.