- To respond quickly and efficiently to all in-coming enquiries.

- To act as a SPOC for receiving, capturing, disseminating, resolving and updating back on any query / request / complaint of whatsoever nature in the Centre.

- To follow up all enquiries where necessary and resolving it by interacting with concern person at HO

- To coordinate with Sales & Marketing, Procurement, Accounts & Lab services to ensure all on-site camps conducted are as per protocols and share the relevant MIS with all concerned as per ops note.

- To build and execute various ops related service protocols and measure / monitor the same.

- To identify training needs, gaps for all employees and coordinate with Training function to organize the same on periodic basis-Technical Trainings

- To help regional teams on best practices sharing to improve ops excellency thru Quality, audits etc.,

- To monitor complaints dash board, implement corresponding action plans on relevant processes.

- To create and support dash boards related to costs and managing the same for Gurgaon Centre.

- Co-coordinating with Credit Cell team for timely raising of invoices to ensure timely payments

- Co-coordinating for Marketing activity with sales, corporate team for in house marketing programs

- Co-coordinating with Accounts team for conveyance of employees, payments to consultants, petty cash related, bank account related etc.,.

- Co-coordinating with Procurement team for release of PO and receipt of material.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.