Operations - Banking

Handling the team of Branch Operations Managers of the cluster branches and looking after the following activities:

- Service & Quality issues of branches, Monitoring daily transactions and advisory for processes.

- Liabilities & Investment Management Process - Account Opening & Maintenance for Corporate Relationships, key service standard issues.

- Transaction Banking Corporate Client Related Responsibilities.

- Audit & Compliance (internal and regulatory) of cluster branches.

- Ops Risk Management & Fraud management.

- Manpower management and training of staff members.

Heading the whole retail branch operations, services and audit and compliance issues.

- Branch reporting, MIS and cost control.

- Branch infrastructure and facilities management.

- Liasoning with various vendors and departments.

- Adherence and implementation of various processes and procedures.

- Clearing funds and cash offloads management and ATM management.

- Adherence of KYC and AML policy.

- Customer complaints handling and resolutions.

- Training and development of service and sales team.

- Team Management and building excellence in service quality.

- Handing the Corporate Services Desk, which includes handling of day-to-day banking functions at the branches and servicing customers handling queries, complaints and requirements of corporate customers across all products for both Retail & Corporate.

- Provide support to relationship managers & product sales managers for servicing corporate clients – attend to customer requirements, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction

- Processing savings & current A/c Opening/Closure, RTGS, Internet banking queries, ensuring regulatory compliance regarding Know Your Customer (KYC) guidelines as laid by RBI.

- Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets.

- Provide interface to the channels for all the service quality related issues.

- Ensure timely escalation of issues impacting business and possible solutions to address the concerns.

- Responsible for offering complete financial solutions to India's most demanding corporate clients including Trade finance services & other simple banking transactions.

- Assist in new products, processes or systems roll out. Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services.

- Assist in follow up on recoveries/dues from the customers