Operations Analyst - BFSI

Manage adherence to standard practices and client contractual commitments.

Building relationships with clients and third parties to understand business objectives and provide ongoing services and consultation.

Collaborate with the client to ensure alignment on priorities and projects. Generate and share metrics with the client(s).

Identify, plan, and manage process improvement projects

Monitor and maintain operations dashboard

Track and improve process management

Manage inter team collaboration

KPO and BPO experience mandatory