Risk Management & Operational Effectiveness

- Individually accountable for managing the risk environment for Customer Service Operations across processes

- Fulfill an advisory role on the coordination of assurance, effective ways of improving existing processes, and assisting management in implementing recommended improvements

- Undertake reviews of business processes and systems to document and evaluate the effectiveness of key processes/controls and reduce the risk of operational loss.

- Be the face of the UK Risk and Compliance team and provide adequate support to operations in identification, assessment and mitigation of risks in their process.

- Responsibilities include liaison with the other risk teams to provide adequate understanding and support to operations in managing their entity level risks including BCP, SYSC, Compliance etc

- Work closely with senior leadership and stakeholders in the organization and provide assurance by performing process walk through, risk assessments and providing adequate governance

- Report any outstanding issues that have not been cleared to Senior Management and request action be taken.

- Participate in organization wide change programmes to ensure the risks are well understood and managed

- Creating awareness across teams and levels with a view to manage operational incidents and ensure compliance with required standards

- Ensure adequate governance through risk committees and dashboards to highlight the status of risk and control environment

- The self-certification (Turnbull) requirements are completed accurately and to the desired standard.

- SYSC actions are captured on Open pages (and local risk registers) and are kept up to date and tracked through the year.

Qualifications and Experience

- Graduate preferably Post graduate: 6-8 years of relevant post qualification experience in a leading financial services sector.

- Strong risk and control experience as a first or second line of defense. Experience in performing risk and control assessments, conducting risk committees and managing SOX framework is a must

- Few years of experience in performing audits would be preferred

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