Operation Manager - Travel GSA

Looking for Operation Manager for Travel GSA (General Service Agent) for our client in Qatar:

Job Description:

- In this role you will be responsible for planning and managing the operation and expansion of Company GSA airline business in Qatar to ensure achievement of market share, revenue & contribution targets through dynamic management & representation of GSA airlines.

Job Outline

In this role you will be required to:

- Implement the business strategy and related policies for the GSA department, whilst ensuring maximum profitability and productivity. Liaise with the Airline Principals to develop, manage and implement their marketing plan in line with Company’s overall air strategy.

- Monitor and be aware of all changing market situations, and continuously adapt the business strategy to meet the environmental conditions and challenges of the future. To track competitor activity and recommend changes in processes, systems, strategy for business growth to address these needs.

- Manage operations of the GSA Airlines across Company’s Travel Centre, as well as all GSA Airline offices to ensure that the sales targets are met.

- To train, motivate and develop the staff to ensure efficient achievement of the departmental objectives and increasing profitability.

- Manage the overall annual budget for GSAs with respect to sales, manpower and overall costs. Identify the profitability for each Airline, and work to maximize overall profitability of the department. Continuously seek improvements in business processes, systems and technology in order to ensure that business targets are achieved in the most productive manner.

- Maintain a constant proactive approach with external relationships, namely GSA relationships, and maintain an up to date view of contractual obligations and status.

- Ensure timely distribution of information to stake holders: GSA Principals, relevant line departments and Key Account Managers in case of any changes in policy, procedures and products, which may affect SLAs.

- Maintain effective working relationships with internal departments and ensure through service level agreements that departmental needs are effectively met. Maintain day-to-day co-ordination with GSA Principals.

- Set and maintain product and customer service standards in order to meet industry requirements while supporting any company or principal related objectives.

- Define, manage and implement Service Level Agreements with the GSA Principals, by conducting regular sales and service performance audits to ensure compliance. Seeks regular feedback from the Customer Airline and initiate measures for service recovery/enhancements.

- Analyses existing GSA contracts/agreements with the principals and seek opportunities for increasing revenue by negotiating on going revenue and cost management initiatives.

Qualification:

- Preferably an Engineering Degree /College Graduate with a MBA in Marketing & Sales from reputed college.

- IATA Certified

- Computer Literacy is essential, particularly with M/S Word and Excel, Outlook and any applications related to Travel Sales & Business.

Experience:

- 8-10 years’ experience at a senior management capacity of a Travel based organization, with expertise in managing GSA travel trade related business and Customer Service Relationship Management. (Experience in Middle East will have advantage)

Knowledge/skills:

- Knowledge of IATA regulations, airline, policies and procedures together with documentation and accounting requirements.

- Familiarity with the Gulf travel business environment is desirable to understand customer needs and supplier capability.

- Knowledge of principles, methods for presentation, promoting, sales or services (Must be aggressive & highly motivated/Result Oriented)

Communication:

- Fluency in English (Read/Write/Speak),

- Fluency in Arabic (Read/Write/Speak).

Position: Operations Manager Travel GSA

Basic Salary: Qrs. 8,000/- per month

Responsibility Allowance: Qrs. 5,000/- per month

Transportation : Qrs. 500/- per month as petrol allowance with company car

Water & Electricity: Qrs 500/- per month

Salary Package: Qrs.14,000/- per month

+Accommodation: Provided by the company with basic furniture (Qrs. 8,500/- monthly rental cost will be paid by the company)

Total Salary Package: Qrs. 22,500/- per month

Leave: 30 days per year

Passage: Yearly ticket (economy class) to his country of origin for self only while on bachelor status & family tickets (wife + 3 children up to the age of 18years) when they are having residence visa in Qatar.

Medical: Public Health card to be arranged for, at the Employee's cost.

End Of Service Benefit: As per Labour Law

Insurance: The employee will be covered under the workmen’s compensation insurance in case of injury at working time.

Contract Period: Unlimited

Probation Period: 6 months from the date of joining duty.

Any other terms which are not mentioned in the offer will be in accordance with Qatar Labour Law No.14 of 2004 and its amendments

Candidates with Absolute relevant experience must apply here.