Position Description - Operation Manager  Band - 7A  Location - Vizag  Qualification - Graduate in any discipline.  Key Responsibilities:  To manage a team of 150 + executives.  To supervise and manage a team supervisors (TL, AM, DM etc.)  Should be an expert in dialer (able do define & design dialer strategies)   Should be an expert in managing outbound collections (Insurance)  Utilization reporting, analytics and support  Manages overall personnel performance and discipline  Evaluation of operational practices and procedures   Provide direction to staff, ensure resolution of problems  Provide expertise and leadership in assigned functional area  To ensure customer delivery, revenue and employee metrics  Manage all client interaction and communication, should front end the relationship with the client  Regular 1 to 1 with AM/DM and skip level with Agents  Manage & control attrition to the minimum and plan for back fills on a timely basis  Ensure team deliverables are met.  Sets priorities  Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and team work  Provide advice and assistance to senior management in planning, implementation and evaluation to existing operations. systems and procedures   Essential Skills :   Should have a collections background.  Strong communication and interpersonal skills  Flexible, adaptable and demonstrate teamwork skills  Strong analytical and reasoning skills  Ability to learn quickly   Proficient in MS Office. Good knowledge of Power point and Excel ( including formulas and functions, pivot tables ).  Strong organizational skills, able to multitask effectively  Working knowledge of budgeting, cost estimating, capacity utilization  Knowledge of Organizational structure, work flow and operating procedures  Leadership Skills, Analytical Skills, Good people management skills, Presentation skills  Ability to make quick an reliable decisions  Ability to multi task, Planning and project management skills  Assertive, High energy  Strong Interpersonal Skills and ability to interact effectively with stakeholders  Result orientation, Process Oriented, Ability to handle stress, Ability to motivate others  Pervious outbound experience is a mandate

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Operation Manager - BPO 

Operation Manager - BPO  ,Job Description for Operation Manager - BPO  in IKYA Human Capital in  Others for (6-10) years of experience. Apply Now!

Job Description for Operation Manager - BPO  in IKYA Human Capital in  Others for (6-10) years of experience. Apply Now!