Onsite Electro - Chief Operating Officer - IIM/XLRI/FMS

Job Responsibilities:

Service Delivery:

- Review and monitor service delivery planning, provisioning and measurement to ensure high quality services.

- Have constant focus on customer satisfaction.

- Monitoring key SLAs.

- Proactive and reactive resolution of all customer and internal escalated conflicts and issues.

Operational Excellence:

- Contribute to practice and profitability, effective resource management, customer satisfaction through continued evaluation and modification of key performance delivery indicators (KPIs).

- Institute established industry practices that will allow more accurate process management and control.

Business Management:

- Maintain relationships with key stake holders.

- Manage client expectations and adherence to established SLAs.

- Maintain ongoing and continuous communication with clients that will ensure deepening of business relationships.

People Management:

- Mentor and coach employees through reviews, personal meetings; conduct performance management assessments.

- Ensure team members execute effectively, collaborate appropriately and have positive impact on the organization.

Desired candidate skills and experience:

- Minimum 8 years experience with managing service delivery with a large Consumer Durables/IT/ITES/Retail organization.

- MBA from Tier-1 institutes. Preferably from IIM, FMS, SP Jain, XLRI or other institutes of similar standing

- Experience with engaging clients at the CXO level.

- Expertise with workforce management.

- Experience with driving major change and transformation initiatives that attained measurable objectives of increase in efficiency, productivity, revenue growth, and efficiency improvements.

Compensation:

- Salary + generous ESOPs

About Onsite Electro Services Pvt Ltd:

Onsite Electro Services Pvt. Ltd. is one of the fastest growing startups in India clocking triple digit growth rates Y-o-Y. Onsite specializes in providing after sales solutions to the country’s largest electronic retailers. Onsite’s flagship products are setting the standard for after sales service and changing the dynamics of the industry.