Customer Experience Head  Roles & Responsibilities :  - Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.   - Own the Activation, Usage & Retention process for the company's customers  - Establish & Manage Relationships / Engagement with the customers.  - Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.   - Responsible for following agreed governance model, escalation & communication plan  - Working closely with all departments to ensure the CRM works effectively for all aspects of the company.   - Overseeing direct communications with customers through the CRM.   - Monitor and maximize customer lifetime value strategies ensuring maximum profitability.   - Ensuring the database is segmented effectively for targeted marketing activities.   - Identify and drive continuous improvements and initiatives in process  - Coach & mentor Team lead so that they are able to manage their teams better  - To ensure that all internal customer queries are followed up on a timely basis  - Collaborate with product team to create customer friendly systems.  - To be the Key contact for all problems and queries with specific business assigned.  Desirable skills :   - Action Oriented, Integrity and Trust, Perseverance  - Command Skills, Problem Solving, Drive for results, Standing along and Directing Others  - Managing & measuring work  - Ability to handle pressure  - Very good finance and accounting skills  - Problem solving, analytical and data entry mastery  - Excellent verbal and written communications skills  - Strong external and management reporting skills  - Exposure to CRM Software  - Experience in managing a Contact Center  Experience : 7 to 14 years of experience  Location : Gurgaon  Education : MBA

Delhi NCR

One Touch Response - Head - Customer Experience 

One Touch Response - Head - Customer Experience  ,Job Description for One Touch Response - Head - Customer Experience  in One Touch Emergency Response in  Delhi NCR for (7-13) years of experience. Apply Now!

Job Description for One Touch Response - Head - Customer Experience  in One Touch Emergency Response in  Delhi NCR for (7-13) years of experience. Apply Now!