Job Purpose :   Job Location - Bangalore  The role's purpose is to ensure high quality of supply in the city through establishment of quality processes, periodic audits measurement of metrics  Result Areas :   Principal Accountabilities Supporting Actions  Customer Experience :  - Building processes and metrics for quality control   - Work closely with CM to build quality audit guidelines and develop quality measurement metrics [For all processes including Prime related]  - Constantly review and modify audit guidelines and parameters  - Plan and implement Quality Audit calendar and report feedback on Quality ratings and metrics  - Analyse Quality Audit ratings and metrics to build plans with SM to improve quality  - Conduct periodic audits of the internal processes at the city level, identify gaps and work with Central Process Excellence team to refine processes  - Custodian of all SOPs and process related documents and regular updation of the same  - Ensure high quality of supply through audit and action plans  - Define audit schedule for cabs and partners and conduct audits as per defined process  - Analyse Ride ratings [Share+Prime], customer feedback and escalations to understand issues and build cross functional solutions to eliminate those  - Identify gaps in quality assurance processes and implement changes  - Train the training team and sourcing team on quality processes and ways to improve quality  - Ensure appropriate and quick resolutions to customer escalations  Partner Experience :   - Ensure good driver experience through smooth and transparent process. Ensure clear and open communication to partners regarding quality test failure etc.  - Gather and analyse feedback with driver partners on ease and fairness of city processes and refine processes accordingly

Bangalore

Olacabs - Quality Manager 

Olacabs - Quality Manager  ,Job Description for Olacabs - Quality Manager  in Ola Cabs in  Bangalore for (4-8) years of experience. Apply Now!

Job Description for Olacabs - Quality Manager  in Ola Cabs in  Bangalore for (4-8) years of experience. Apply Now!