Job Purpose   The role's purpose is to ensure high quality of supply in the city through establishment of quality processes, periodic audits measurement of metrics  Result Areas   Principal Accountabilities Supporting Actions  Customer Experience :  Building processes and metrics for quality control   Work closely with CM to build quality audit guidelines and develop quality measurement metrics [For all processes including Prime related]  Constantly review and modify audit guidelines and parameters  Plan and implement Quality Audit calendar and report feedback on Quality ratings and metrics  Analyse Quality Audit ratings and metrics to build plans with SM to improve quality  Conduct periodic audits of the internal processes at the city level, identify gaps and work with Central Process Excellence team to refine processes  Custodian of all SOPs and process related documents and regular updation of the same  Ensure high quality of supply through audit and action plans  Define audit schedule for cabs and partners and conduct audits as per defined process  Analyse Ride ratings [Share+Prime], customer feedback and escalations to understand issues and build cross functional solutions to eliminate those  Identify gaps in quality assurance processes and implement changes  Train the training team and sourcing team on quality processes and ways to improve quality  Ensure appropriate and quick resolutions to customer escalations  Partner Experience   Ensure good driver experience through smooth and transparent process. Ensure clear and open communication to partners regarding quality test failure etc.  Gather and analyse feedback with driver partners on ease and fairness of city processes and refine processes accordingly

Delhi NCR

Olacabs - Quality Manager 

Olacabs - Quality Manager  ,Job Description for Olacabs - Quality Manager  in Ola Cabs in  Delhi NCR for (4-8) years of experience. Apply Now!

Job Description for Olacabs - Quality Manager  in Ola Cabs in  Delhi NCR for (4-8) years of experience. Apply Now!