Title/Designation : City Operations Head Job Purpose : Ensure High quality partners enter OFT platform and they get best in class experience during their life cycle Reporting to : Head Operations Grade Positioning : SM Skill Sets and core exposures : Execution Excellence, Process Compliance, Handling Complexity, Solving Problems, Audit Management Key Deliverables : a. New Partner Assessment - Implementation of partner assessment framework for potential partners shortlisted post verfication - Ensure compliance on all parameters defined as per Assessment/grading standards to ascertain high quality leads - Constant monitoring and auditing to ascertain incoming quality of leads b. Safety - Implement safety processes to reduce safety instances. ensure adherence to playbook to control safety instances. - Run safety awarness campaigns for Partners & consumers for the city c. Partner Support-Escalations handling - Drive projects as specified by CoEs to bring out best in class practices or solutions - Closure of all partner issues routed by Ola Care within the timelines defined as per SLAs d. City Admin - Act as a front end leader for all functional organizations present in the city e. People & Culture - Build a strong performance culture in the team, recognise and reward performance nurture top quality talent for future roles - Build unique systems and processes that are scalable to handle large teams e. Process Compliance - Execute Quality and Process Audits - Monitor non adherence of parterns on Asset Thefts or non scheduled maintanence at the city level - Monitor trackers that track dry run, fraud penalty, partner negligence etc at the city level

Hyderabad

Ola Fleet Technology - City Operations Head 

Ola Fleet Technology - City Operations Head  ,Job Description for Ola Fleet Technology - City Operations Head  in Ola Cabs in  Hyderabad for (7-10) years of experience. Apply Now!

Job Description for Ola Fleet Technology - City Operations Head  in Ola Cabs in  Hyderabad for (7-10) years of experience. Apply Now!