Roles &amp; responsibilities -&nbsp; - Create the outsourcing strategy for care operations. - Evaluate and score various possible partners for best fit for Ola's needs. - Create the core agreement and commercial structure. - Lead program management for transition. - Set up and lead governance for the relationship. - Manage the invoicing and payments process. - Look for innovative commercial structures that result in win-win outcomes for both parties. - Good to have - lead the central training and quality teams from the point of view of governance in those areas. Qualifications and skills required -&nbsp; - Bachelor's degree with 10-15 years of relevant experience in the e-commerce industry and having extensive experience in vendor operations. - Should have been deeply involved in the process of transition / outsourcing contact center teams and ensuring it continues to be business as usual. - Prior experience of having carried out new vendor identification activities, conducted detailed commercial negotiations and negotiated on contracts. - Should have experience with managing engagements across multiple locations. - Should be able to identify and define metrics for success with new vendors and ensure ROI for the company. - High level of attention to detail and clarity of thought. - Excellent communication skills and ability to articulate thoughts crisply. - Should have managed multiple internal and external stakeholders. - Should be able to develop good governance metrics which continually measures the health of the engagement and ensure that potential issues are addressed proactively.

Bangalore

Ola Cabs - Senior Manager/Associate Director - Vendor Operations Head 

Ola Cabs - Senior Manager/Associate Director - Vendor Operations Head  ,Job Description for Ola Cabs - Senior Manager/Associate Director - Vendor Operations Head  in Ola in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Ola Cabs - Senior Manager/Associate Director - Vendor Operations Head  in Ola in  Bangalore for (10-15) years of experience. Apply Now!