This is Ritu Dudeja form Ocwen Financial Solutions. We are the fourth largest company in the world for mortgage services.

We are currently hiring - Manager, Compliance (Mumbai)

Responsibilities include:

- Manage the budget for the Quality Assurance department.

- Implement the regulatory Compliance framework across the QA department

- Manage US Regulatory reporting in QA department (Mortgage Industry preferred)

- Conducting regular compliance audits, publish findings and ensure department wise adherence.

- Interact with US Regulatory agencies / regulators

- Design and implement a comprehensive Quality Assurance program to meet the requirements of all agencies and regulatory bodies involved with US Mortgage Lending and Servicing businesses (Property Valuation, Origination Underwriting, Property Preservation/ Inspection, Real Estate Management, Default Management, Loss Mitigation, Title Insurance and Services, etc).

- Work with internal Legal/ Compliance staff to ensure that all business processes are compliant with all state and federal regulations.

- Interpret regulatory requirements and investor guidelines and develop Quality Assurance programs for all LOBs. Also, build a tracking/ reporting mechanism to periodically communicate results/ opportunities identified.

- Periodically evaluate all business processes for risk/ gaps and determine scope and frequency of testing in these processes. Also, establish minimum quality standards based on inherent risks in the process.

- Implement strong feedback loop between Training, Business Unit, Compliance and Quality Assurance groups to ensure staff and management are aware of results and areas for improvement.

- Work closely with the Operational Excellence group to lead process improvement initiatives which exhibit significant savings across the organization. Complete a specific number of planned process improvement initiatives for the year.

- Manage a global workforce (onshore and offshore) of QA staff performing audits for multiple LOBs.

- Establish processes and Standard Operating Procedures that will help develop the QA staff into Subject Matter Experts on all federal/ state laws and business policy and procedures.

- Build a repository of business/ process guidelines and fraud trends to be used as a reference tool for others within the organization.

- Effectively communicate with all levels of staff and management within the organization.

Qualifications:

- Minimum of 6-10 years of experience, including a minimum of 5 years managing Compliance or Process Improvement teams.

- Exposure to US regulatory compliance & compliance audits

- Six Sigma or Lean certification is preferred.

- Excellent verbal and written communication skills and a passion for providing excellent customer service.

- Strong Analytical Skills, High attention to detail, Ability to multi task in a fast paced and high risk environment.

- Graduation / MBA from a top business school desired.

If interested, forward CV with below mandatory details:

Current CTC:
Expected CTC:
Notice:
Reason to leave:

Company profile:

Ocwen Financial Corporation (Ocwen) is the largest independent mortgage loan servicer in the United States and the fifth largest overall mortgage servicer. Ocwen is publicly traded (NYSE:OCN) and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications. Over the past few years, Ocwen has enjoyed significant growth in its loan servicing portfolio and market capitalization, largely as a result of successfully integrating servicing platforms acquired from large financial institutions.

As a leader in loan modifications, we strive to help struggling families meet their financial responsibilities, get back on track, and stay in their homes as well as help them address the concerns and complex questions they have about their home and mortgage. Helping homeowners is what we do!

Make a difference by working in this dynamic, growing field for one of the most innovative and fastest-growing companies in the mortgage servicing industry. As an Ocwen employee, you will work alongside highly motivated, well-educated peers who share your passion for providing the best possible service to our customers. The position offers advancement opportunities and a competitive salary plus incentives for the above-average performer.-

The Quality Assurance department is responsible for measuring service quality in the organization which includes customer satisfaction, compliance and process effectiveness. The Quality Assurance department performs process related audits across the organization. This team is a part of the Risk Management group led by the Chief Risk Officer.

Contact US :
Call on: 02261276901
Ritu Dudeja
Senior HR
Ocwen

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