Ocwen/Homeward Residential - AM - Human Resources - BPO

The HR department is responsible for the daily administration of plans and systems related to employee compensation & performance, development and administration of corporate policies, procedures and management directives. This position will report to the Manager, HR.

Responsibilities and Key Result Areas:

- The incumbent will collaborate with the BU to implement relevant HR strategies

- Drive retention programs

- Responsible for performance management and improvement initiatives

- Manage employee relations activities and advise managers on employee issues

- Responsible for employee engagement programs, development initiatives and rewards & recognition frameworks

- Support the annual compensation activities ensuring consistent and fair decisions are made in the promotion, bonus and salary increase processes

- Responsible for career management & development plans and implementation

- Drive best practices and improvements to internal processes & systems

- Independently drive strategic projects

- Expected to keep a finger on the pulse of the BU through open houses and employee interactions

- Proactively communicate policies and process to employees

- Drive HR SLAs for the BU to ensure 100% completion

- Deliver additional assignment and projects assigned by the management.

Qualifications:

- 5-10 years of HR generalist experience with a strong learning orientation

- Good hands-on knowledge and appreciation of HR processes, policies and sub systems

- A high level of analytical/logical ability and a solution selling approach

- High on persuasiveness which helps drive closures

- Good written, conversational and presentation capabilities

- Flair for engaging with people and developing relationships and ability to work in diverse teams

- Ability to interact confidently with Senior Leadership

- Comfortable with working in rotating shifts (mid/evening shifts)