Ocwen - Business Operations Manager - Loan Resolution Processing & Underwriting - IIM/ISB

Business Operations Manager, Loan Resolution Processing and Underwriting

Ocwen Financial Corporation (“Ocwen”) is the largest independent mortgage loan servicer in the United States and the fifth largest overall mortgage servicer. Ocwen is publicly traded (NYSE:OCN) and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications. Over the past few years, Ocwen has enjoyed significant growth in its loan servicing portfolio and market capitalization, largely as a result of successfully integrating servicing platforms acquired from large financial institutions.

As a leader in loan modifications, we strive to help struggling families meet their financial responsibilities, get back on track, and stay in their homes as well as help them address the concerns and complex questions they have about their home and mortgage. Helping homeowners is what we do!

Make a difference by working in this dynamic, growing field for one of the most innovative and fastest-growing companies in the mortgage servicing industry. As an Ocwen employee, you will work alongside highly motivated, well-educated peers who share your passion for providing the best possible service to our customers. The position offers advancement opportunities and a competitive salary.

The Company is seeking a professional who can help lead Ocwen's continued success related to being the leader in loan resolution processing and underwriting dept. The candidate will be responsible for the operational and management reporting responsibilities. Focus areas will include utilization of Ocwen's technology tools, and loss mitigation experience to report and drive results in volume of resolutions, reduction in variability and high quality scores. This position reports directly to Vice President, Loan Resolution Processing and Underwriting.

Responsibilities:

- Coordinate with cross-functional teams and drive projects for the LRPU business unit.

- Initiate and lead process improvement, automation and special projects.

- Develop work force management, capacity planning and schedule adherence systems and reports.

- Develop monitoring and reporting capability to effectively track the performance of each functional area.

- Develop decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.

- Develop daily/periodic pipeline reports, productivity and quality dashboards.

- Develop reporting on regulatory compliance and client requirements.

- Interact effectively with senior management, other departments and customers

Key Result Areas:

- Real time communication of project updates and timely completion of projects.

- Accurate and timely reporting of all MIS to Operations, Senior Management and other customers.

- Workable WFM/Capacity plans.

Qualifications:

- Management graduate (Full time IIM,ISB,XLRI only).

- Minimum 5 years of experience with at least 2 years in MIS/work force management.

- Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities.

- Excellent in Microsoft Office applications.

- Proficiency in data base management system (Microsoft Access or SQL).

- Ability to analyze data statistically and provide meaningful and relevant summary.