Ocwen - Business Operations Manager - IIM/ISB/XLRI

Ocwen Financial Corporation (“Ocwen”) is the largest independent mortgage loan servicer in the United States and the fifth largest overall mortgage servicer.

- This position will be based in Mumbai.

- The Company is seeking a professional who can help lead Ocwen's continued success related to being the leader in loan resolution processing and underwriting dept.

- The candidate will be responsible for the operational and management reporting responsibilities.

Responsibilities:

- Coordinate with cross-functional teams and drive projects for the LRPU business unit.

- Initiate and lead process improvement, automation and special projects.

- Develop work force management, capacity planning and schedule adherence systems and reports.

- Develop monitoring and reporting capability to effectively track the performance of each functional area.

- Develop decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.

- Develop daily/periodic pipeline reports, productivity and quality dashboards.

- Develop reporting on regulatory compliance and client requirements.

- Interact effectively with senior management, other departments and customers

Key Result Areas:

- Real time communication of project updates and timely completion of projects.

- Accurate and timely reporting of all MIS to Operations, Senior Management and other customers.

- Workable WFM/Capacity plans.

Qualifications:

- Full time Management graduate (IIM, ISB, and XLRI only).

- Candidate needs to flexible with shifts.

- Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities.