Business Summary :  - At Ocwen, we are committed to hiring, developing and retaining the best talent in the industry. Within our customer-centric culture, we value innovation and promote an environment where team members can expand their skills and grow professionally. By embracing diversity and inclusion, all team members have opportunity to reach their full potential and maximize contributions to our mission and goals.  - Ocwen Financial Corporation is a financial services holding company which, through our subsidiaries, is one of the largest mortgage companies in the United States.   - Our primary business is mortgage loan servicing and origination. Homeward Residential originates and purchases residential mortgage loans through direct, wholesale and correspondent channels. Liberty Home Equity Solutions provides reverse mortgage loan solutions.   - Headquartered in West Palm Beach, Florida, our global community of team members is located throughout the United States, U.S. Virgin Islands, India and the Philippines.   - Helping Homeowners is What We Do! Our talented, diverse team members are dedicated to helping the homeowners and investors we serve. As an industry leader in foreclosure prevention and loss mitigation, Ocwen has completed 20% of all Home Affordable Modification Program (HAMP) sponsored modifications, 45% more than the next highest servicer.  - Each team member, regardless of their role, is proud of Ocwen's focus on helping families stay in their homes and improving financial results for investors.   - Consider joining us to help fulfill our mission of helping homeowners. As an Ocwen team member, your mission is to delight the customers or co-workers you serve through caring service and innovative solutions.  Department Description & Reporting To :  The Customer Care Center is responsible for resolving early delinquency, addressing customer inquiries and providing outstanding customer service.  Responsibilities :  - Providing recommendations during implementation of process improvement, automation and other special projects  - Coordinating with Finance and Corporate Strategy on budgeting, forecasting and scorecard development.  - Working and supporting the business leaders on projects initiated by the company and CEO's office   - Collaborating with Six Sigma and Human Resources to develop work force management solutions such as incentive compensation plans, staffing models, capacity planning and schedule adherence systems;  - Leading organization's BOP efforts and Quality efforts  - Developing monitoring and reporting capability to effectively track the performance of each functional area.  - Developing decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.  Key Result Areas :   - Real time communication of project updates and timely completion of projects.  - Accurate and timely reporting to Operations, Senior Management and customers.  Qualifications :  - Full time Management graduate from a top B school (IIM, XLRI, ISB only).  - Willing to work with start time of 3:00 pm IST for nine hours shift.  - Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities.  - Excellent in Microsoft Office applications.  - Proficiency in data base management system (Microsoft Access or SQL).  - Ability to analyze data statistically and provide meaningful and relevant summary.

Bangalore

Ocwen - Business Operations Manager -  Customer Care Center - IIM/XLRI/ISB 

Ocwen - Business Operations Manager -  Customer Care Center - IIM/XLRI/ISB  ,Job Description for Ocwen - Business Operations Manager -  Customer Care Center - IIM/XLRI/ISB  in Ocwen Financial Solutions in  Bangalore for (2-5) years of experience. Apply Now!

Job Description for Ocwen - Business Operations Manager -  Customer Care Center - IIM/XLRI/ISB  in Ocwen Financial Solutions in  Bangalore for (2-5) years of experience. Apply Now!