NuvoEx - Manager/Assistant Manager - Operations

Job Description - Manager Operations / Assistant Manager Operations

CTC :- 6-8 lac p.a.

Organisation

Nuvo Ex is a leading e-commerce focussed logistics company. Started in 2013 by an IIM Ahmedabad alumnus, the firm is backed by Sequoia Capita, SAIF Partners and several other VC funds. The company aims to become one of the largest and most profitable players in the Indian logistics space. For this purpose, it's building a super low cost delivery model across its network, and is looking to hire dynamic young guys to join its team.

Role

NuvoEx is strengthening its team and is looking to hire multiple Managers in Operations. This role is a high intensity, high responsibility and a hands-on role. The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels within their respective regions. The role would require you to travel to branch locations on a frequent basis and do multiple stakeholder management.

Travel - 20-30 % of time.

The role involves the following key responsibilities

- Tracking and managing on ground operations

- Regular tracking of MIS data and reporting

- Resolving on ground situations and conflicts

- Co Loader Management and ensuring smooth shipment flow

- Returns management and check

- Successful implementation of systems and processes

The key deliverable in these areas are:

- Cost consciousness and minimizing cost per packet delivered

- Managing and minimizing process and system deviations

- Managing delivery SLAs and maximizing customer satisfaction

- Engaging channel partners and maximizing their business involvement

Requirements

The ideal candidate should possess the following qualities:

1. Assertive and persistent in approach with an attitude of getting work done

2. Amicable and able to form and foster business relationships

3. Ability to handle conflict professionally

4. Ability to connect to on ground reality and act decisively and quickly

5. Ability to identify, understand and process data on a regular basis

6. Driven and motivated with an attitude to create an impact and go beyond what is asked

7. Professional Conduct and respect for co-workers

The candidate should possess the following qualifications:

1. Basic MS Office Skills and know how of Excel

2. English, Hindi and Local Language proficiency

3. Technology savvy and local language proficiency is must

4. Managerial Experience of managing ground staff.