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HR at Nuvo Logistics Pvt Ltd
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NuvoEx - Assistant Operations Manager (2-5 yrs)
Job Description
- Build a reliable delivery network & manage client relationships
- Manage and streamline last mile delivery operations of clients
- Lead a team of 5-10 business development executives
- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals
- Collaborate with central and technology team to drive operations and new requirements
- Lead generation by exploring potential SMEs / shops / individuals / couriers that meet our criteria to partner with us in and around city
- Convert the potential leads into business facilitator and execute MOU and SLA with them along with end to end handling of complete on boarding documentation process
- Train the partner kiosks to follow best practices for customer service and be responsible for their performance
- Be voice of partner kiosks and drive initiatives to increase their NPS (net promoter score)
- Arrange for audits to check the quality standards of the service
- Arrange for all the training requirements of the partners as and when the need be
- Prepare weekly reports for management
Salary offered: 5 - 10 LPA
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