National Service Planning Manager - India Assistance - Insurance

Our client enjoys a rich history of achievement. With a focus on Assistance Business consists of aiding, helping, assisting people whenever they are in an emergency situation related to their vehicles, their houses, travel, their health etc. They combine their expertise in managing networks of suitable service providers, who finally assist the client in the emergency situation. This is supplemented with state-of-the art technology, in order to provide assistance in proper time and manner.

Job Profile & Description

The incumbent would be required to manage 3rd party network of Service Providers responsible for delivering Field Services to various Clients and Customer of INDIA ASSISTANCE with the help of a team of managers from diverse working backgrounds.

The person would also be responsible for Field Service Quality, Service Costs and Vendor Satisfaction etc.

Key responsibilities would include;

- Planning & Managing Existing Vendor Network and Network Creation for New Services

- Driving Customer Satisfaction & Field Service Quality

- Managing Vendor Satisfaction, Motivation & Retention

- Budgeting & Strategic Planning

- Cost Containment & Resource Optimization

- Audits & Mystery Shopping

- Conceptualizing and Developing New Services for Business Expansion

- Driving Technology Driven and Innovative initiatives to enhance Efficiency, Quality & Profitability

Skills and Knowledge Requirements

- Ability to plan and implement large scale activities/ projects

- Exposure to fieldwork in the areas of creating distribution channels or field service networks

- Cost Conscious and Result Oriented

- Exposure to Automotive Industry, Vehicles, Repairs, Troubleshooting & Diagnostic

- Observation, Analytical & Problem Solving Skills

- Written and Verbal Communication Skills

- Affinity to New Concepts, Ideas & Technology

- Quick learner with ability to adapt to changing business environment