National Collections Manager - NBFC

Key Responsibilities :

Daily monitoring of Group 1 Portfolio for Pan India

Ensure all locations targets are aligned to the Group 1 targets for Pan India

Location travel as an when required for review and to ensure performance is at par

Target to achieve 95% Performance for Group 1 Portfolio

To ensure minimal flows to higher buckets / Group

Monitoring of Bucket movement within 0 to 30 DPD

Responsible for managing teams assigned Telecallers / Field Executives / Agency/Portfolio Managers

Micro level daily tracking of Collections for each merchant and highlight risk associated if any

Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio Performance

Performance level matrix is shared with seniors basis required frequency to get Portfolio insights

Location and Pan India level performance matrix is shared frequently to uplift existing performance

Daily follow-ups for non-receipt of repayments (DNP)

Resolving service issues impacting Portfolio Performance

Conduct Mystery Shopping as a measure to control account not performing

Update feedback trails on system and sending daily collection reports to the concerned reporting head.

To regularly visit delinquent customer / merchant for the updation of overdue amounts

To effectively manage all customer/ merchant related complaints and issues.

Qualification :

Minimum 6-10 years relevant experience needed in handling 0 to 60 bkt Collections

Collection of consumer loans/ business loans

Minimum a graduate (in any field).

Preferably a DRA (Debt Recovery Agent) certified professional

Good knowledge of Computers (MS Office, email communication)

Skills Set & Experience :

Handled call centre and Inhouse Telecalling

Dialler call handling would be added advantage

Team Management Telecallers and Field Executives

Strong experience in handling 0 to 60 buckets and pre delinquency portfolio

Experience in handling mass data volumes

Agency Management :

Should be presentable with good communication skills.

Should have knowledge of the Collection Process.

Professional approach towards the Customer.

Ability to command authority but humble and sincere in behaviour

Good convincing skills

Aware of Collection Code of Conduct.