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25/05 Bhaskar Anand
Founder at TalPro

Views:6644 Applications:374 Rec. Actions:Recruiter Actions:10

National Account Manager - BPO (10-20 yrs)

Delhi/NCR Job Code: 145890

Please find mentioned below the JD for the National Account Manager position, based out of Gurgaon.

Duties and Responsibilities :

- Metrics, operational excellence, revenue growth and client’s objectives across all the sites on agreed parameters.

- To retain and develop the performance all targets set by the clients in terms of revenue growth by identifying opportunities to grow the business and enhance profitability.

- Be commercially aware of contract terms, Rewards, Penalty, Manpower Requirements and SLA.

- To oversee that all sites achieve developing existing clients, together with generating new business

- Focusing on growing and teams, Sites and Billing team on forecast management, achievement on SLA’s and billing and payment issues with the clients.

- Closely work with Circle Site Heads and create an effective communication channels with all client stakeholders, including procurement and commercial/finance team on all billing and payment related dues.

- Work closely with client SPOC, business reviews for PAN india in partnership with Operational and Site Leadership team

- Prepare and lead professional management information, making valid recommendations on client cost reduction improvements and compliancy through travel management and processes.

- Monthly analysis of client clarifies, and validates customer needs/requirements on an ongoing basis and drive the same in partnership with Site Leadership Team.

Key Competencies :

- Ability to communicate and express views to all clients across multi sectors and different levels of seniority.

- Communications skills : Confidence with management information analysis and problem solving. Good IT knowledge of Powerpoint, Excel, Salesforce.com

- Analytical skills : presentation skills on a personal, one to one and group level, negotiation skills, tact and diplomacy. Ability to identify and act on opportunities to grow client accounts.

- Selling skills : Excellent Operational skills, planning, preparation, follow up.

- Highly self-motivated and conscientious. Must have managed operations responsibility in a outsourced model

- Organizational and focus and understanding of client profitability. Understanding of client procurement processes.

- Commercial awareness

Key Skills and Experience Requirement :

- Experience (10-12 years) in a telecom or a third party domestic environment

- Strong Inbound and Outbound Operations analysis experience.

- Management information experience is desirable

- Previous account management and ability to liaise and deal with Senior Level Clients

- Strong Relationship skills

Report to : Chief Operating Officer and will have direct working relationship with Regional Operations Leaders.

Position Based out of : Mumbai or Gurgaon (Person should be flexible)

Bhaskar Anand
TalPro

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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