Key Responsibilities:  - Build and manage team for Root Cause Analysis of customer issues/problems/escalations  - Create and implement framework for identifying, analyzing and close-looping key customer concerns and outliers  - Propose and drive with other teams structural/systemic changes to avoid pain points to customers   - Build reporting framework for RCA for leadership team  Key competencies / attitude required:   - Strong problem solving and analytics ability   - Strong Customer orientation   - High degree of structuring / influencing skills   - Ability to partner with senior people to drive change   - High degree of personal initiative, drive and willingness to learn  - Knowledge of SQL is a plus though not required  - A process mindset  Education: MBA from a premier Bschool (from IIMs or similarly ranked institutes), Engineering degree from IITs or NITs is a plus  Experience:   - Experience in VOC / Customer Advocacy / Analytics / Retail / Consulting / Loyalty is added advantage. This experience should have been gained in consulting/eCommerce/consumer facing industries  - Experience of a cross functional project where it has created an impact  - Experience in creating/implementing processes   At least 2 years of post MBA experience

Bangalore

Myntra.com - Sr Manager - Root Cause Analysis - IIM/IIT 

Myntra.com - Sr Manager - Root Cause Analysis - IIM/IIT  ,Job Description for Myntra.com - Sr Manager - Root Cause Analysis - IIM/IIT  in Myntra in  Bangalore for (3-6) years of experience. Apply Now!

Job Description for Myntra.com - Sr Manager - Root Cause Analysis - IIM/IIT  in Myntra in  Bangalore for (3-6) years of experience. Apply Now!