msg.ai - Client Onboarding Expert

- Lead chatbot flow design either from scratch based on customer requirements

- Serve as a BA on enterprise implementations including project definition, deliverable development, status reporting, and customer data analysis

- Review operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements

- Develop and maintain reporting and analytical tools, identify and escalate risks as needed

- Recommend KPIs for enterprise implementations and track progress against success metrics

- Craft creative Onboarding strategies by leveraging best practices, marketing content, and digital assets

- Manage prioritisation and trade-offs among customer experience, performance, and operational support

- Negotiate development support to arrive at a feasible solution that will fit within the defined schedule

- Manage multiple assignments and align them with business priorities and deadlines.

Required Skills :

- 3 years Experience in a Business Analyst role

- BA will only be responsible for design and performance tracking.

- Experience in delivering customer solutions and an obsession for exceeding expectations

- Any Experience in social media marketing is plus.

- Experience in project planning, and KPI development

- Proven ability to manage multiple projects at once while paying strict attention to detail

- Excellent verbal and written communications skills