MphasiS - Quality Analyst

1) Awareness about 7 QC Tools

2) Sharing Feedback with Advisors.

3) Doing Call Audits & Live Call Barging.

4) Ensuring key issues related to process is reported and corrective action are taken from client side.

5) Ensuring compliance to monitoring and feedback process by Meeting audit targets.

6) Ensuring continuous improvement in the scores of all quality metrics/KPIs

7) Provide timely, accurate and effective feedback to Advisor regarding job performance.

8) Preference for Quality Analyst from Telecom Background.