Modern Trade Servicing Manager - FMCG - IIT/NITIE

Modern Trade- Servicing Manager with a leading FMCG company

Overall Obligation :

The Modern Trade Servicing Manager is :

An integral functional part of the Modern Trade vertical looking after and responsible for all MT supply chain related processes :

- Work along with the MT team and Demand team towards MT forecast improvement.

- Promo Allocation & Tracking of SPOC to external and internal customer for all Supply Chain related activities o Customer Servicing-(from PO raising to GRN entry)

- Retailers Accounts reconciliation-Supply Chain Part

- Monthly Review with retailers along with NKAM and Half Yearly Review with Retailers-Top to TopReporting

Is responsible for reducing Out of Stock on shelf :

By improving fill rate to retailers/distributors

- By ensuring that stocks are moved to stores from retailers- DC and distributor on time with improved fill rate o By getting the ordering corrected through master correction and seasonality consideration

- Is responsible for MT Supply Chain Cost Optimization

- Should monitor Stock on Hand at Retailers- stores, DC and Distributor and guide/help MT Sales Team on management of same

- Will be lead contact person for Modern Trade Supply Chain activities/issues and will coordinate with MT Sales Team, CSOs, RLEs and Retailer Supply Chain and Category Team.

Successful performance requires :

- Rich experience in Supply Chain especially Modern Trade

- Improvement oriented

- Quick Adaptability

- High degree of diligence

- Excellent communication skills,

- Service-oriented, collaborative mind-set and

- Capability to meet tight deadlines every day.

Detailed Responsibilities (non-conclusive) :

- To ensure all the opportunities of PO Servicing are captured with maximum fill rate in coordination with Retailers, Distribution & Logistics team

- To ensure that POs are serviced within the stipulated time line to the Retailers, DC

- Master Management : To ensure that retailers SKU Master are kept updated at all times.

- Ensuring proactive resolution of retailers- supply related queries

- Coordinate internally with Customer service officers and logistics executive for smooth and effective operation

- Ensure PO Management through team.

- Retailer wise fill rate improvement plan closure and perusal in coordination with NKAM and Logistics Head

- Ensuring Promo availability as per the plan in coordination with planning and logistics team and highlight in case of discrepancy

- Ensuring internally and communicating the hub wise promo availability to the retailers so that POs are raised in the same configuration

- Ensuring coordination with RLEs on timely dispatches, accounting GRNs, accounting sales returns on time.

- Support MT Finance on timely reconciliation with the required data

- Ensuring right and timely reporting

- Retailers wise fill rate (DKA & IDKA both), reasons for loss and how we are going to improve the same.

- Invoice-GRN-Sales Return tracking

- Inventory Management at Distributor and Retailers level - S&OP process coordination and compilation

Required Qualification :

- Education: post graduate preferably MBA from premier institutes 3 - 5 years experience in Modern Trade Supply Chain Management

- From FMCG / Retail industry

- PC Know-how : excellent SAP and MS-Office skills, quick grasp of Order processing-software

- Languages : very good command of spoken and written English.

Organization :

Modern Trade Servicing Manager will report functionally to SC Planning Head and matrix to Head, Modern Trade

Vaishnavi