Mobilization Manager - BPO

OVERALL PURPOSE OF JOB:

- Create capabilities in Client Service Management / Account Management

- Free up SDLs for focus on service delivery and people /team management

- Create capability for managing service and contract, managing client relations in India

Responsibilities/Authorities : (Briefly describe the main tasks, responsibilities/authorities, of the job.)

1. Exhibit strong Leadership qualities and skills

2. Lead & Manage Programs/Projects

- Pre-sales: Showcase Company's Capabilities to prospective clients

- Respond to RFIs & RFPs

- Architect Solutions

- Conduct Due Diligence

- Implement Transition Projects

- Stabilize of Operations post-go-live

- Lead Global Work streams

- Develop & maintain Domain specific BPO Credentials, Client Visit Decks, Case Studies & Transition Methodology

- Service Transition Estimations

3. Operational Excellence

- Lead Coach

- Lead Assessor

4. People Management & Career Counselling

PROCESSES: (List those processes that the Job will be directly involved with in performing the job Eg: account payable, invoice processing, performance appraisal (if the job has a career counsellors role)

- Service Performance analysis and reporting

- Client management

- Contract management

- Interaction with client and client teams

- Participation in governance / JRB