Only Bangalore Candidates apply  Position - Delivery Manager - Technical Support  - Candidate must have minimum educational qualifications of BE/BTech or equivalent 4+ years degree. MS/MBA would be considered a plus.  - Minimum of 14+ years- experience work in large scale infrastructure support activities  - 8+ years of proven prior experience managing 24x7 support operations at Project Manager responsibilities  - Experience in various functions of Remote Infrastructure Management (RIM) and IT Outsourcing Business including Service Desk, Technical Support, Presales, Transition, Delivery.  - Extensive hands on experience on complete project life cycle from RFP/RFI to Steady State delivery.  - Creates and executes project work plans and revises as appropriate to meet changing needs and requirements  - Well versed with ITIL frame work, various delivery models (- Onsite - Offshore-, - Global Delivery Model-, - Dedicated- and - Shared services-, - Global Command Center- ) etc.  - Suggest Transformation Themes, improvements which can bring in efficiency to the process & hence bring down operational cost.  - Be able to govern multiple projects/customers and be the face to customer for delivery escalations and improvements.  - Identifies resources needed and assigns individual responsibilities  - Be able to provide a solution for new customer requirements.  - Manages day-to-day operational aspects of a project dynamics  - Reviews critical deliverables prepared by team before passing to customer  - Effectively applies support methodologies and enforces project standards  - Prepares and Presents engagement reviews on a monthly/quarterly basis to senior management  - Minimizes exposure and risk on project  - Develops lasting relationships with client personnel that foster client ties  - Continually seeks opportunities to increase customer satisfaction and deepen client relationships  - Builds a knowledge echo system to manage the 24x7 support project with less or no dependency on people  - Excellent abilities in team communications and consensus building  - Facilitates team and client meetings effectively  - Holds regular status meetings with project team  - Effectively communicates relevant project information to superiors  - Delivers engaging, informative, well-organized presentations  - Resolves and/or escalates issues in a timely fashion  - Understands how to communicate difficult/sensitive information tactfully  - Excellent understanding of ITIL  - Maintains awareness of new and emerging technologies and the potential application on client engagements  - Genuine interest and takes pride in mentoring team members  - Proficiency in productivity applications - Microsoft Word, Excel, SharePoint, Project and PowerPoint  - Have an open mind to take on any new challenges  - Be agile and open to short term business travels to customer locations

Bangalore

Mindtree - Delivery Management - Technical Support 

Mindtree - Delivery Management - Technical Support  ,Job Description for Mindtree - Delivery Management - Technical Support  in Mindtree in  Bangalore for (14-16) years of experience. Apply Now!

Job Description for Mindtree - Delivery Management - Technical Support  in Mindtree in  Bangalore for (14-16) years of experience. Apply Now!