Metis - Executive Assistant to CEO - Startup

A. About the company:

Metis Learning is an education technology startup, whose new product has been named one of the hottest launches of 2014 by the Times of India. Our team consists of ISB and LSR alumni and educators with more than 20 years of experience. The team culture is relaxed, ownership driven and performance oriented. We are currently scaling up and require a smart, independent and driven individual, for whom a multi dimensional startup role can provide significant learning opportunities.

B. The role: Executive assistant to CEO & Operations Manager

- We’re hiring for a very important position- EA to CEO, a.k.a the All-rounder. The candidate will be responsible for deciding and executing strategy along with the CEO. She/ he will also lead the operations teams (order fulfillment and customer service) and manage implementation of growth projects under the guidance of the CEO. Working in a fast growing startup environment will provide business exposure to all parts of the business for the candidate.

C. Responsibilities:

1. General management: Help in scaling the business by owning the areas of business analytics and reporting, vendor management, partnerships, coordination with press and company advisors

2. Special projects: Devise and implement strategy in growth areas for the company. Own the establishment and growth of new business areas

3. Marketing: Own all marketing initiatives for the company and coordinate with the marketing advisors to implement digital and offline marketing strategies, including coordination with agencies on creatives, events etc

4. Store operations:

a. Supervise the Ops manager who manages our ecommerce store and ensure smooth functioning of order fulfillment

5. Customer service:

a. Supervise the customer service manager and ensure superlative service standards through process audits

b. Undertakes analytics on issues and provide solutions to ensure customer delight

Work does not involve any travel; candidate will work from office / home from 930 AM to 7 PM, six days a week, Sundays are off. Our office is based in Vasant Kunj, New Delhi. The person in this role will report to the CEO and be mentored by him directly.

C. Desired candidate profile:

1. Education: Smart graduate from a tier 1 school, 2+ years of work-experience or an MBA from a premier school with 0-3 years of experience. Ecommerce /operations / project management/ consulting experience will be preferred

2. Positive can-do attitude, driven to learn

3. High on integrity and honesty

4. Able to handle new types of situations and the rapid pace of growth comfortably

5. Problem solver, idea generator, able to deal with issues independently

6. Excellent communication skills- speaking and writing

Please include a short cover letter on why you feel you are suitable for the role.