Meru Cabs - Branch Manager

Job Summary:

- The role holder has to provide leadership and direction to the respective Location Operations. To be responsible for the P&L of the respective location.

Job Description/Key Deliverables:

- Profit Centre Management

- To build and groom team to run radio taxis services in the city

- To manage all branch functional deliverables with respect to People management & Operational Efficiencies- including Fleet management, Subscriber management & Franchise Management

- Establish enduring relationships with Customers - corporate & retail and enable a high degree of
Visibility and credibility for the MERU brand. Ensure adherence to Customer service policy so as to ensure high satisfaction from the fleet services

- To set up processes and systems to enhance operational efficiencies including development of Relevant MIS. Ensure fleet quality by regular technical & non technical quality audit.

- Establish Service Level Agreements which would include-Standards to ensure car quality & service delivery as laid down in the company policies.

- To establish a Vendor empanelment process, training & orientation plan for Vendors & DSE as per the deployment specifications for the city & ensure effective implementation, also periodic refresher training, Corrective Training

- To continuously have a bench of new vendors & DSE through Feet on Street activities and events like road shows and vendor meets.

- To grow business in the city by adding more cars and new consumers

- To manage staffing, performance management and retention strategies for employee in the location.

- Liaison with Govt. and other relevant agencies for smooth functioning of the business

Knowledge, Skills, Abilities required to successfully perform the job

- To have handled large scale operations in the Service industry, Car rental, Fleet, Courier, logistics, Taxi business or similar businesses.

- Entrepreneurial drive

- Experience in leading multifunctional teams.

- Market savvy, good commercial acumen with good PR & communication skills

- Should have experience as a Profit Centre Head or Senior Level (Ops) position with a mid-sized operation

Relevant Experience: (6 to 8 years) Operations in any Cab Services/Fleet Operators /

- Total Experience 10 years in Operations in any Service Industry.

- Substantial experience in the Automotive / Logistics Background with large exposure to managing a
blue collared subscriber base.