Mercer - Team Manager - Order Management

Mercer is pleased to announce an opening for the position of Team Manager in Order Management.

Please view the information below for this open position.

Duties and Responsibilities:

- Responsible for day to day work management of activities on Ops. Floor.

- Own Accountability by being able to help teams troubleshoot issues in processes as Domain SME.

- Call out risk areas and implement mitigation strategies. Effective communication of all risks and collaborate with on shore in de-risking delays and quality issues.

- Creating and analyzing the workflow reports from Survey tools for the Onshore team to deliver the analyzed survey data to end clients.

- Developing people through constant feedback, coaching, career pathing at first level & monthly one on ones.

- Drive Process improvements & initiatives across team & leverage best practices across team.

- Define, delegate and monitor employee engagement activities

- Process level communication calendar: to communicate with Associate level stakeholder at Onshore at monthly/weekly frequency, monthly dashboard calls, one to one connects to build strong client relationship

- Drive the standard employee measurement factors like KRAs, Mentoring and Project SLAs.

- Effective/Accurate reporting of key metrics

Skills Required:

- Prior experience in Order Management, Order Entry and Order to Cash (O2C) domain

- People management experience (12 to 15 Direct Reports)

- Effective interpersonal & Communication Skills

- Positive attitude & ability to adapt ever-changing environment

- Problem solving & decision making skills

- Strong multi- tasking skills

- Ability to multitask across various deliverables

- Good at organizing data and provide information to all stakeholders

- Good with MS Office, especially Excel and PowerPoint skills

- Should be adaptable, Flexible and intuitive.

Shift Timing- 17.30 Hrs to 2.30 Hrs