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29/10 Bhavana Ojha
People Resources at McDonald's India

Views:4374 Applications:325 Rec. Actions:Recruiter Actions:61

McDonalds - Sr Manager/Manager IT - Customer Facing Technology (8-12 yrs)

Mumbai Job Code: 172455

McDonald's India is looking to recruit Senior Manager/ Manager - Customer Facing Technology based in Mumbai.

More details are available on the website: www.mcdonaldsindia.com

Job title: Senior Manager/ Manager IT - Customer Facing Technology

Department: IT

Reports into: GM - IT

Position Type: Full-time

Candidate Qualification:

- PG/MCA in Computer Science/BE- Computers

- At least 8-12 years overall experience & Minimum of 5+ years of background in e-commerce platform and technologies related to search engine optimization, mobility and other customer facing activities

- Should have project management experience preferably in systems implementation. Should be well versed with SDLC

- Industry Preference - Retail, Quick Restaurant Chains, eCommerce

- Only MUMBAI Candidates may apply

Job Profile:

- Develop and maintain a good understanding of core business with special emphasis on customer experience & restaurant operations.

- Ensures overall Planning for customer centric IT initiatives to meet the business objectives.

- Core: Leads or collaborates in cross-functional acquisition teams to acquire & implement Technology & services that enhance McDonald's customer experience from time to time.

- Determining roles, strategy and tactics for the acquisition & implementation process including Risk Assessment & Contingency Planning.

- Study the various solutions implemented by McDonalds globally and leverage those learnings by implementing the same here.

- Establish adequate standards for Release Management process including QA, Pre-live testing & post production testing

- Follow necessary processes to ensure that systems sourced and implemented are transitioned to the support team with necessary L3 support.

- Project Management: Collaborates with key customers to ensure client expectations are in-line with project goals and objectives.

- Works on the scope of the project schedule with the end user. Determines the milestones and the asset & resource requirements. Develops and/or oversees the development of detailed project plans.

- Participate in audit process and suggest security enhancement possibilities

- Procurement & Vendor Management: Evaluation and Selection of strategic vendors who provide I/S services and products that meet the business requirement. Conducting final negotiations.

- Builds strong relationships between teams within I/S and between I/S and related business teams.

- Processes: Establish procedures and policies for IT related activities. Facilitate audit and ensure compliance of McDonald's standards.

- Manage project costs and resources to maintain overall budgets.

Interested candidates please share your updated resume with us at the earliest.

Team Talent Acquisition

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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