Career Opportunities
Position - Regional Manager
Band - 3A
Function - Agency Partner Channel - West
Reporting to - CVP & Head - APC
KEY RESPONSIBILITIES:
- Meet targets for the Locations /Offices
a. Achieve revenue targets
b. Manage the office costs within budget
c. Monitor the productivity of the offices as per the GPA- Case rate, paid cases per agent, YTD appointments, BDM appointments, proactive agent retention rate, FYC, AFYP, annual mode business and persistency
- Track competition on products, infrastructure and initiatives
- Handhold, develop and supervise OHs to meet the business plan and follow growth leadership practices
- Develop and execute plans for growth of the agency
a. Complete BDM module for the region as per plan
b. Develop and mentor the OH to excel on his KRA with long term vision for BDM and Agent& Agency Leader Retention.
c. Ensure retention BDM's & Agency Leaders
- Formulate and implement development plans
- Meet training needs
- Communicate with them on a regular basis.
a. Implement reward and recognition programs for the Agent Advisors, Agency Leaders & BDM- s
b. Ensure Capacity Utilization on Manpower
- Ensure that service delivery to customers is as per standards
a. Ensure the delivery of pre-licensing and post licensing training for Agent Advisors
b. Ensure that all agent advisors follow standards and are trained on it.
- Brand building and thought leadership aimed at achieving vision of the company
- Implement Growth Leadership practices in the region
JOB SUMMARY:
- Manage the Offices as a revenue center head
a. Manage the Office sales targets
b. Ensure recruitment and development of all associates in the region
c. Manage customer service, training, zone regional business verticals and operations.
DESIRED QUALIFICATIONS AND EXPERIENCE
- Graduate / Post Graduate in any discipline
- 10 - 15 years of experience in sales and management of large teams, exposure to recruitment & development of people, if a MBA. 12 - 15 years of experience in the above domain if a graduate.
KNOWLEDGE / SKILLS / ABILITIES
- Learning ability
- Analytical ability
- Logical thinking
- Coaching and Mentoring
- Achievement orientation
- Multitasking skills
- High energy level
- Openness to learn
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