Manager - Transformational Quality - Black Belt Certified - BPO

No. of Openings : 2 (F&A: 1, Utility: 1)

UK Shift

- Black Belt Trained & Tested Mandatory

- Must be a Black Belt certified.

- Drive Improvement projects/activities across the vertical.

- Transfer the knowledge and skills learned during the expert training sessions to other employees.

- Redesign processes to suit the improvement plan

- Work closely with operations team to collect data and assess the current situation.

- Net work with other experts to exchange learning and good practices both internally and externally

- Remove barriers to progress

- The incumbent should have zeal in working in a dynamic BPO environment and keenness in acquiring working knowledge of the operations and processes on site.

- Should possess good analytical skills, communication and negotiation skills.

- Should have good interpersonal skills and should be capable of motivating people.

- Must have required attitude and skills to practice Values at the workplace.

- Should possess good business acumen and strongly result oriented with passion to reach.

- Should be willing to question the authority

- Should be willing, credible and open

- Liase with functional / vertical managers to accept and agree the need for change

- Overcome the resistance of people towards change

- Questioning and challenging the authority.

- Should be able to introduce different innovative concepts

- Liase with functional / vertical managers to accept and agree the need for change

- Overcome the resistance of people towards change

- Questioning and challenging the authority

- Should have a strong logical bent of mind

- The jobholder will be responsible for running improvement initiatives across the vertical as well as at client sites. This includes identifying possible improvement opportunities, making improvement plans, implementing them, and ensuring handover to Operations, transfer knowledge and skills learned during the expert training sessions to other employees.