Job Description - Manager, Quality   Location - Gurgaon, India  Experience - 7 plus years  Roles & Responsibilities  - Drive Continuous improvement for Quality and Delivery across multiple Location   - Should meet and exceed Quality & Related KPI  - Should meet and exceed client metrics  - Should continuously improve the existing processes   - Conduct Training/Audit and Up skill resources  - Support cross location teams  - Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted  - Should ensure preventive fraud control   - Maturity in handling customers and work in a multi culture/process environment.  Desired Skills  - Excellent Communication skills (Cat score of - = 6)  - Should have experience in working a Chat/ email domain  - Must be Lean / Six Sigma Green belt certified or Black belt trained   - Should have good working knowledge of Transaction Quality systems, tools and technologies. End to end domain knowledge in CRM & IV towers would be highly desirable.  - Should have understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Training & Transaction Quality functions for a new opportunity effectively  - Ability to work under pressure & in an unstructured environment  - High level of maturity to handle people including but not limited to client, stake holders, peers etc.  - Ability/Willingness to learn & be cross skilled in other towers  - Ability to manage large teams spread across Transaction Quality verticals.   - Candidate should have demonstrated success in existing roles with high achievement potential and excellent client feedback  - Flexible to work in 24X7 environment (night shifts and weekends basis scope)  Qualification: Any Graduate  For more information please call at 09818200590

Delhi NCR

Manager - Transactional Quality & Process Excellence - BPO 

Manager - Transactional Quality & Process Excellence - BPO  ,Job Description for Manager - Transactional Quality & Process Excellence - BPO  in IKYA Human Capital in  Delhi NCR for (7-12) years of experience. Apply Now!

Job Description for Manager - Transactional Quality & Process Excellence - BPO  in IKYA Human Capital in  Delhi NCR for (7-12) years of experience. Apply Now!