We are Margdarshak Consultants looking forward for the Manager-Training role with a leading MNC.

Role title : Manager-Training

Location : Cochin

Education : Graduate/MBA

This position is the one point contact between Service Partner Training & company Training Teams. He/ She facilitates/ overlooks deployment of all training processes and initiatives as prescribed by Corporate Training Team, further audits compliance. The role also mandates tracking & driving Partner performance on key metrics identified by Corporate and Circle Teams at required target levels.

Strategic :

- TTT of supervisory staff (Trainers, Quality Auditors and Team Leads)

- Certification of the various Trainers before they conduct batches

- Audits/ Dipchek to understand compliance to Training processes

- Understanding floor challenges/ VOC towards offering superior Customer experience through the format for the Circle (highlighting to Corp Team if issue of national scale)

- Suggest improvements to modules for better learning retention

- Understand process and quality guidelines for all programs

- Continuously strive to provide a learning environment, in line with company expectations

Operational :

- Regular Performance reviews of Partner Training Team formally and informally to ensure target levels Training plan & calendar aligned to Corp Training calendar guidelines and Circle requirement on Induction, Circle and Bottom Quartile Refreshers

- New practices to encourage learning to protect and enhance Customer experience/ drive company culture at Partner site

- Rewards and Recognition to keep the front-line motivated on various key performance metrics

- Training related issues/ challenges at Partner end to be resolved by way of active looping of Corporate Leadand concerned stake holders

- Ensuring PKQ across the frontline/ supervisors

- Maintain and update training content, as required

- Completion of all required forms and reports within the time frame allocated

Developmental :

- TTTs on new initiatives

- Conducting interventions for Trainers so they are effective on deployment

Essential Requirements:

- Must be well versed with all systems used by frontline so as to be in a position to offer the best approach for superior Customer experience

- Must have an eagle's eye to identify deviations and short cuts applied by Partners that goes on to dilute either the Learner experience or Customer experience

- Should have the passion to challenge performance and raise standards even if key score card metrics at target levels

- Must essentially be Customer centric and should have passion for superior service experience through the Partners

- Should have excellent influencing skills and leadership ability to coach and drive Partner team towards company objectives

- Must have a problem solving approach

- Should have a decent understanding Mobile Internet

- Should have good analytical skills

Request you to let me know your keenness towards this opportunity along with the following details:

Current CTC:
Fixed & Variable Components:
Monthly Take Home:
Expected CTC:
Notice Period :

Swapnali Nair
Consultant
Margdarshak Consultant Pvt Ltd
Mobile: +91-9819889058
url: www.margdarshak.net

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