Manager/Supervisor - Branch Service - Priority Banking - Bank

Urgent opening for Branch Service Manager (Supervisor) for Priority Banking with a leading banking

Job Role :

- Effectively managing & mentoring/training the team of Service Delivery Officers in West Zone.

- Driving team for cross sell target.

- Sound in customer service, business policies, processes, operations & compliance norms.

- Managing client escalations/grievances related to general product and/or service

- Initiating client contact & better connect as needed to support RMs.

- Conduct audits for the team and provide control mechanisms.

- Ensure adequate inputs given for recommendations of changes in processes and controls.

Skills Required :

- Customer service orientation

- People Management skills

- Ability to guide and monitor his/her reportees.

- Experience of 6 years or more and handling a team for the last 2 years.

- Excellent Communication & Presentation Skill.

- Candidates currently located in Mumbai can only apply.

- We will consider currently employed and candidates completed 1 yr. in the current job.