Manager - Store Operations - LFS

Manager - Store operations - LFS (Bangalore)

JOB ROLE

- Lead and develop team to meet the Steering Wheel targets.

- Make decisions every day that supports my colleagues to do their job and puts a smile on their faces as they deliver a great Shopping Trip for customers.

Reporting to : Regional Manager Operations

Team - Floor Managers (Assistant Manager Operations)

Key role :

- achieve all Key Performance Indicators across my store

- deliver continuous improvement that is measured across the Steering Wheel

- continually improve store operations to deliver on Customer Promises

take ownership for financial delivery and have a P&L that shows positive earnings consistently deliver excellent store standards by :

- Having a well displayed store

- Having a well maintained store

- Maintaining the store hygiene standards

- Adhering to all principles of the operating model

Spend 80% of time on the shop floor coaching staff day in and day out on what good looks like and 20% on planning for the year and contributing to change in strategy

- achieve a green for all Managing the Law audits

- implement the Business Plan activities via the change plan and I sustain them as core activity work

- have improved the capability of my team by coaching and training them to deliver store routines

- proactively solve issues that are under my control and only escalate issues which are genuinely beyond my control to the office and my manager

- always have a viewpoint plan and my store team is aware of the progress in it

- Store’s Viewpoint results improve through my leadership

- spot and develop talent, ensuring a large talent pool in the store

I know I’ve done a great job if :

- achieve a Green Steering Wheel

- maintain great store standards

- have a P&L that I am proud of

- have an internal succession plan for my store and people capable of moving to other stores.

- have a motivated team

- My customer measures show that my customers are always satisfied