The Operations Manager should have prior experience in Audit domain and should have proven experience in service delivery, process improvements and operational excellence. S/he should have proven people management skills (will be required to manage 100+ employees indirectly) and ability to handle stakeholder relationships in a shared services organisation.

Broadly, the key responsibilities are:

Operations management - Be responsible for day to day operations to ensure error free Audit service delivery (refer Operations R&R below)

Relationship management - Be a extended team member for key client engagement teams (ET) and engage with stakeholders to influence & define policy, procedures, or systems

Employee development - Ensure strong performance management and enabling employees to meet career aspirations through coaching, mentoring and targeted training interventions

Strategic Initiatives - Contribute to GDC's growth plans, provide thought leadership by researching trends & implementing industry best practices to take GDC up the value chain

Process excellence - Ensure highest level of Quality by implementing QMS, building a strong Quality culture and focusing on process re-engineering

Content & industry focus - Build strong domain expertise (accounting & auditing) and industry knowledge to enable better engagement with ET and improve GDC's market share

Responsible for:

- Responsible for deliverables, quality, process efficiency and process improvements

- Interact with Secondee for clarification, review, process improvement, escalation of process related issues etc

- Participate in ET/process champion calls as and when required

- Plan and organize the work flow on daily basis and optimal team utilization

- Perform quality review as and when required.

- Minimize OT hours by proper planning and reallocating the work among different group.

- Provide regular update regarding process, policies, etc to team members

- Ensure training manuals/ templates are up to date and all process changes are recorded in FAQ/GGAP as required

- Regular meeting with other Managers for planning the work flow, specific ET requirement, process consistencies, process improvement etc

- Regular meeting with Team leads/AM's and solve the issues related to process, people etc or escalate to management

- Responsible for appraisal process, ensure it is timely completed and proper feedback is given to team members

- Organizing refresher trainings based on feedback from TL/AM, quality etc

- Keep the attrition to minimal and motivation at maximum.

- Participate and coordinate with different departments for hiring

- Coordinate and ensure process training and soft skill training is organized timely for new hires

- Providing important information to reporting authority to analyze and improve utilization, quality, efficiency etc.

Educational Requirements

- CA qualified

Experience Requirements

- Minimum 10 years of experience including 5-6 years of post qualification experience

- Experience with Big 4/leading Audit firms or their shared service center

- Proven People Management skills (Will be required to manage 100+ employees indirectly)

- Good knowledge of MS Office (excellent Excel Skills)

- Solution design & project management skills

Competencies

- Attention for detail and quality conscious

- High-energy, independent decision maker with ability to manage priorities & conflicts

- Strong communication abilities (both written and spoken English skills)

- Proactive problem solver with good planning and organizing skills

- Ability to lead change by effectively building commitment and winning support for initiatives through influencing, negotiation, collaboration and relationship building skills

- Should be willing to stretch in terms of working hours based on the business needs including working on weekends during peak season

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