General Manager at ABC Consultants Pvt Ltd
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Manager/Sr Manager - Transformation - Blackbelt - BPO (7-9 yrs)
- Six Sigma Black Belt with good knowledge of Lean practices
- Strong Knowledge of Quality Principles and Techniques essential
- Needs to have worked in a BPO - Operational Excellence(or similar) function.
- Certification in Lean and other quality practices.
- Drive Improvement projects on processes to improve Productivity.
- Improve SLA performance.
- Interact with client/ internal stakeholders to drive and influence improvement objectives.
- Drives the OE program for a client/ clients in a site/ across sites.
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