This opportunity is with an international business process outsourcing & professional services company headquartered in London, United Kingdom.  This position is for Quality Manager/Sr Manager role for Mumbai & Bangalore location.  Role Objective:  - To implement and maintain a quality framework across all business work streams; conceptualize and run initiatives, programs and projects around improving operational excellence; and support transitions and bids for new processes  Professional Know-how Academic:  Post Graduation (in any discipline)  Certification: Six Sigma (Black Belt)  Experience:  - At least 5 years experience in a Quality function with 3-4 years in deployment of quality methodologies, process definition or process improvement.   Primary Responsibilities:   - Provide inputs to quality plan for the organisation with associated risk and opportunities  - Identifying weaknesses and gaps in the existing practices and policies and facilitate process improvement  - Responsible for mentoring / assisting green belt projects in the organisation  - Facilitate Quality in meeting its ASM (Kaizen) objectives  - Design, develop and implement programs to effectively roll out Six Sigma in key areas- data, transaction management, voice and other BPO process  - Initiate and drive implementation of other Six Sigma applications such as MIS & Metrics, Management Control Systems etc.  - Conduct training (YB & GB) sessions on quality to raise quality awareness across areas.  - Provide references to worldwide best practices, along with case studies which would also be inputs to enhance levels of process implementation  - Mentor & Manage various productivity improvement/ cost optimization Lean/ Six Sigma Green Belt Projects across organizations work streams  - Achieve quality targets within organizations overall business plan  - Explore appropriate avenues to increase the scope of team. Groom team members to enhance capability & take on higher roles.  - Assist in aligning departmental objectives for team, devising KPIs for team members & track progress against both, taking corrective steps wherever necessary.   - Participate in organisation wide / account wide projects & initiatives to promote Quality unit's functionalists.  - Manage quality related escalations  - Conduct regular performance reviews for the Assistant Managers and provide feedback; and  - Develop and maintain effective working relationships across business lines.  - Liaise regularly with stakeholders to solicit feedback on team's performance & maintain high standards.  - Has responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels etc. May be a cost centre manager. Will have client relationship management responsibilities and managerial responsibility for a team. Champions TCF in area ensuring built into relevant communications and activities

Mumbai

Bangalore

Manager/Sr Manager - Quality - Blackbelt - BPO 

Manager/Sr Manager - Quality - Blackbelt - BPO  ,Job Description for Manager/Sr Manager - Quality - Blackbelt - BPO  in Religare Private Wealth in  Mumbai Bangalore for (8-12) years of experience. Apply Now!

Job Description for Manager/Sr Manager - Quality - Blackbelt - BPO  in Religare Private Wealth in  Mumbai Bangalore for (8-12) years of experience. Apply Now!