Manager/Sr Manager - Customer Lifecycle Management - Telecom

Company: Leading Telecom operator based at Mumbai.

Role:

- Handling Customer Lifecycle Management for the Data business of a leading telecom operator.

Responsibilities:

- CLM pocess standardization for Data at a national level

- CLM campaign effectiveness

- Improvement on key KBIs for the business - Revenue, RpMB, Usage and operating variables like high validity pack penetration etc.

- Cost to serve on campaigns and ROI

Qualifications:

- MBA with 6 + years of experience in telecom marketing.